ANNUAL NEWSLETTER AND CONSUMER CONFIDENCE REPORT FOR 2022
Enclosed is our Consumer Confidence Report for 2022. This report is our opportunity to inform you of the quality of the water we provide. If you have any questions or need additional information about our water or system, please call or visit our business office on FM 1638.
BILL PAYING: Bills options can be paid at Bancorp South or Commercial Bank. You may pay at the office with a money order or check via the slot in the door. You may also go to www.lillygrovesud.com to pay on line. We do not accept any cash payments at the office. Mail address: Lilly Grove C/O Bancorp South, 2400 North Street, Nacogdoches Tx 75964, or you can mail directly to office – See address above.
PAY BY DRAFT: We have an easier means of paying your water bill than mailing a check or going to the bank. Paying by bank draft is the answer. It’s easy, convenient, and secure. Just stop by the office with a blank check and we do the rest. No more late fees. All of your banking information used in bank drafts remains in our office and is given to no one. We do not sell or share our mailing list with anyone.
BUSINESS OFFICE PROCEDURES: Our office is open Tuesdays, Wednesdays and Thursdays from 9 am until 5 pm, closed for lunch. Our office telephone number is 569-9292. If you have water emergency (breaks or out of water) that needs our system operators, please call Ricardo Guardado 645-8402 or Jay Hyett 936-615-5919 or Boyd Dueboay 239-3070. Please do not call the operators about any questions concerning the bills or work orders. The operators cannot answer any questions concerning your bills.
REMEMBER CALL BEFORE YOU DIG. You must call the office before you dig to insure you do not hit a water line, if you do not call and hit a water line you will be billed for the time, water and equipment used. If it is after hours an additional charge will be applied to your bill. If the bill is not paid your water will be turned off until the bill is paid.
Lilly Grove now has a TCEQ License Backflow Inspector - If you have a backflow, you may call the office for an appointment, the service is at NO COST for all Lilly Grove Customers.
If you have an email address and would like to receive updates, boil water notices etc., please contact the office with that information. Please visit our website for any notices.
Our monthly board meetings are on the second Tuesday in each month, 6:00 at the office. Address and telephone number above.