Office hours TUESDAY, WEDNESDAY, THURSDAY 9am-5pm. The office is closed for lunch from 1pm-2pm
Manager: DONNA HARRIS 936-715-5779
Admin/Customer Service: NICHOL DANIEL 936-569-9292
Chief Operator: BOYD DUEBOAY 936-239-3070
Field Tech: JAY HYETT 936-615-5919
For account services or billing information please call the office, during office hours.
Your water bill is due on the 15th of each month. There will be a late charge applied if your bill is not paid by the 15th. Any past due bill is subject to disconnection on the last Tuesday of each month. If your service is disconnected due to non-payment then you will be charged a $50 disconnection fee.
If you have a leak on your side- please do not call the operator or field tech- it is your responsibility. Your home should have a shut off valve installed on your side of the meter. If needed, we will come out to turn the water off at our side of the meter. Once the water goes thru the meter it is your water and you must pay for the water.
For a water emergency – such as LEAKS- please call Boyd Dueboay 936-239-3070
New Homes- The cost to install a meter is $1500 – if the water line is on the other side of the road, a bore is needed, IT IS THE HOME OWNERS responsibility for the cost of the bore- A CSI (customer service inspection) is required for new homes-if a sprinkler system is installed then a backflow preventer is required and must be inspected annually.
Renters/”Lease To Own”- A $200 deposit is required before the water is to be turned on- the deposit is refundable. You must come into the office during office hours to fill out a service application. Please bring your rental/lease agreement and your photo identification when you come.
TAMPERING WITH METERS IS ILLEGAL- If Lilly Grove finds that your meter has been tampered with, you will be charged a $100 tampering fee and/or may face criminal charges
If your meter box lid has to be replaced due to damage (from mowing, etc.) there will be a $35 charge added to your bill
Call or email with you email address and cell phone number for emails and text messages for boil water notices and other important information.
HOW & WHERE TO PAY YOUR LILLY GROVE SUD WATER BILL
-SET UP AN AUTOMATIC MONTHLY BANK DRAFT FROM YOUR CHECKING ACCOUNT (the form will need to be filled out in the Lilly Grove office)
-PAY IN THE OFFICE DURING OFFICE HOURS
(TUES, WEDS, THURS 9-5, the office is closed for lunch from 1-2pm each day)
-DROP YOUR PAYMENT IN THE OFFICE DROP SLOT (located on front door)
-MAIL YOUR PAYMENT TO OUR OFFICE ADDRESS 7435 FM 1638 Nacogdoches, TX 75964
-PAY VIA CREDIT OR DEBIT CARD AT PAYSTAR ON OUR WEBSITE http://www.lillygrovesud.com
--NOTE – Paystar will charge you a service fee for using their system
-PAY IN PERSON AT CBT BANK
-PAY IN PERSON AT CADENCE BANK