For account services or billing information please call the office, during office hours.
Your water bill is due on the 15th of each month. There will be a late charge applied if it is not paid by the 15th.
For a water emergency - LEAKS- please call the office to hear who is on call on the voicemail message
If you have a leak on your side-please do not call the field tech- it is your responsibility- if needed we will come out to turn the water off at the meter. Once the water goes thru the meter it is your water and you must pay for the water used.
New Homes/New installations-
The cost to install a meter is $1500 – if the water line is on the other side of the road, a bore is needed, IT IS THE HOME OWNERS responsibility for the cost of the bore- A CSI (customer service inspection) is required for new homes-if a sprinkler system is installed then a backflow preventer is required and must be inspected annually.
Renters/”Lease To Own”- A $200 deposit is required before the water is to be turned on- the deposit is refundable
TAMPERING WITH METERS IS ILLEGAL- If Lilly Grove finds that your meter has been tampered with you will be charged a $100 tampering fee and/or may face criminal charges
If your meter box lid has to be replaced due to damage (from mowing and etc.) there will be a $35 charge added to your bill
HOW & WHERE TO PAY YOUR LILLY GROVE SUD WATER BILL
-PAY IN THE OFFICE DURING OFFICE HOURS (TUES, WEDS, THURS 9-5 the office is closed for lunch)
-DROP YOUR PAYMENT IN THE OFFICE DROP SLOT (located on front door)
-MAIL YOUR PAYMENT TO OUR OFFICE ADDRESS
-PAY VIA PAYSTAR, the link to Paystar is on our HOME page
-PAY IN PERSON AT CBT BANK
-PAY IN PERSON AT BANCORP BANK